Get In Touch
+1 (806) 341-9109
info@biopeptidevault.com
TX, Sugar Land – Three Sugar Creek, Sugar Land, 77478
Frequently Asked Questions
Are your products lab-tested for purity?
Yes. Every batch in our inventory undergoes rigorous third-party testing, including HPLC (High-Performance Liquid Chromatography) and MS (Mass Spectrometry), to ensure it meets our 99.9% purity standard.
Where do you ship from?
All orders are dispatched directly from our primary distribution hub located at 42240 Harris Rd, Belleville, MI 48111. This central location allows us to provide efficient logistics across North America.
Where can I find the Certificate of Analysis (COA) for my order?
Transparency is our priority. COAs are available for every batch. You can find them on the specific product page or by contacting us at info@connecttradings.com with your batch number.
How long will it take to receive my order?
Orders are typically processed within 24–48 hours. Depending on your location, domestic shipping within the U.S. usually takes 2–5 business days.
Do you offer discreet or temperature-controlled packaging?
Absolutely. We understand the sensitive nature of peptides and medical syrups. Our products are shipped in secure, professional, and discreet packaging. Temperature-sensitive items are shipped with appropriate cold-chain materials to maintain stability
What is your return policy for chemical products?
To ensure the integrity and chain-of-custody of our materials, we cannot accept returns on opened chemical or medical supplies. If your shipment is damaged or incorrect, please contact us within 48 hours of delivery.